Shipping policy
We process and ship orders promptly to ensure fast and reliable delivery for our customers. All shipping timelines below are shown in GMT 00:00 (Greenwich Mean Time).
Order Handling Time
• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays are processed on the next business day.
Delivery Time (After Dispatch)
Domestic (UK) Shipping
• Estimated delivery time: 1–2 business days
International Shipping
• Estimated delivery time: 3–4 business days
Total Delivery Time
• Total delivery time = Handling time (1–2 days) + Transit time
• National orders: 2–4 business days total
• International orders: 4–6 business days total
Shipping Costs
• Free shipping on orders over £30 GBP
• Shipping costs for orders below £30 GBP (if applicable) are calculated and clearly displayed at checkout before payment.
Shipping Carriers
• We use reliable and trackable shipping partners to ensure safe and timely delivery.
• Tracking details are provided once the order has been dispatched.
Important Notes
• Delivery times are estimates and may vary due to customs processing, carrier delays, or unforeseen circumstances.
• Customers are responsible for providing an accurate shipping address. We are not responsible for delays caused by incorrect or incomplete addresses.
• If a shipment is delayed beyond the estimated timeframe, customers may contact us for assistance.
Contact Information
For any shipping-related questions, please contact us at:
info@urbanrugsuk.com